Serene S2068W Heater
Affects all heaters sold from June 2018 regardless of serial number.
Serene S2068SS Heater
Affects all heaters sold from June 2018 regardless of serial number.
Attention customers,
All Serene S2068 heaters since June 2018 have now been prohibited for sale, use, installation and importation as published by WorkSafe NZ’s prohibition notice effective from 18 April 2024. This expands the recall published earlier which was limited to specific serial numbers.
If you have purchased these products from Active Electrical Suppliers Ltd during the foregoing period, please return the heater to your Active Electrical Suppliers Ltd branch for a replacement product.
While there is no direct Serene replacement Active Electrical Suppliers Ltd can offer a Weiss FH 24 or FH 25 heater as a replacement at the same purchase cost as the Serene S2068 heater.
Please note:
This unfortunate situation has developed outside the control of Active Electrical Suppliers Ltd please be advised that in this event Active’s Terms and Conditions of Trade will prevail.
Serene S207T & S2069 Heaters Update - Voluntary Recall
S207T
All units imported, sold, or installed since January 2018 have been found to be non-compliant with safety standards and the sale, installation, and importation is prohibited. Testing has found Serene S207T heaters to be non-compliant with safety standards, although WorkSafe are not aware of any fires or overheating events with these heaters.
S2069
There is no prohibition notice, however the investigation has found that all units imported, purchased or installed since June 2018 are non-compliant with safety standards and the approval for this model has been withdrawn. Energy Safety are currently investigating a reported fire event associated with a S2069 unit.